iGoDirect’s Commitment to Your Privacy 

This site is owned and operated by iGoDirect Group. IGO GROUP (NZ) LIMITED  NZBN: 9429051288716 (“iGo”). Your privacy on the internet is of the utmost importance to us. At iGo, we want to make your experience online satisfying and safe. 

Because we gather certain types of information about our users, we feel you should fully understand the terms and conditions surrounding the capture and use of that information. This privacy policy discloses what information we gather and how we use it. 

In this privacy policy, ‘Personal Information’ means information relating to an individual which can be used to identify that individual. iGo collects Personal Information in order to conduct its business, to provide and market its services and to meet its legal obligations (or for any other purpose you have consented to). When collecting Personal Information, we will inform you of the purpose, how it will be used, who it will be shared with, and the consequences if you choose not to provide it.  

IGODIRECT GROUP COLLECTS TWO TYPES OF INFORMATION: 
  • Personal Information that users provide directly. This information is provided directly by users, and we use this information to provide the Digital Gift Card service, as well as interactive or personalised services such as electronic newsletters, message boards or forums, ability to share links or pages with friend, polls and surveys. We may request personal information to comply with our legal or regulatory obligations or to verify your identity in the event of unlawful or suspicious activity or for compliance purposes.  
  • Aggregated information that does not include Personal Information, gathered by tracking mechanisms, aggregating poll or survey results or by tallying page views throughout our sites. This information is collected to allow us to better tailor our content to readers’ needs. We may share this information with third parties such as advertisers, sponsors, partners and any Mobile Wallet Providers (as defined under the Terms and Conditions) to better understand the demographics of our audience, allow them to advertise more effectively and assist with any queries or issues relating to the Digital Gift Card..  

HOW WE COLLECT AND USE INFORMATION:  

Service provision  

We will collect Personal Information in order to provide the Digital Gift Card service to you (“Digital Gift Card Services”). Digital Gift Card Services include, but are not limited to:  

  • assessing and processing your application for goods and services; 
  • processing and completing transactions; 
  • maintaining the compatibility of the Digital Gift Card with Mobile Wallet Providers;  
  • preventing or detecting fraud or suspicious activity;  
  • verifying information provided to us; 
  • contacting you (including via email) in relation to the Digital Gift Card, the iGo Platform or our other goods and services;  
  • managing our relationship with you; 
  • maintaining, building, developing the iGo Platform and other online channels through which the services are managed or provided;  
  • managing our business, operations, security practices and legal obligations; and 
  • reviewing customer feedback and addressing any problems or issues you may have. 

 We obtain the following information directly from you or the purchaser of your Digital Gift Card, as the case may be:   

  • full name; 
  • email address;  
  • mobile phone number;  
  • payment information (this will not be held or stored by us but will be processed by secure PCI compliant payment processors); and 
  • valid identification documents (as required for legal or regulatory reasons, to verify your identity in the context of unlawful or suspicious activity, or for compliance purposes).  

 We may also collect information when you:  

  • contact us to provide feedback or make an enquiry;  
  • apply for or enquire about our products and services;  
  • do business with us;  
  • use the Digital Gift Card, and Visa provide to us transaction information including date, time, merchant category code, merchant name/ID, terminal ID, merchant address;  
  • use Apple Pay or Google Pay, and Apple or Google provide us with information relating to your use of the same; and 
  • visit our website or other channels.  

 As part of the website offering, we offer the following free services, which require voluntary submission of certain Personal Information by users. Users are free to determine whether they require these services:  

Electronic news (Dispatches) 

In the future we plan to offer free electronic news to users. Users may subscribe to news by providing their email address to iGo. Users may at any time unsubscribe by following the link provided in every news bulletin. Users can also subscribe to the newsletters at the time of registration. 

“E-mail this to a friend” Service 

Our site users can choose to electronically forward a link, page, or documents to someone else by clicking “e-mail this to a friend”. The user must provide their email address, as well as that of the recipient. This information is used only in the case of transmission errors and shared with the recipient so they know who sent the email.  

Polling 

We may offer interactive polls to users so they can easily share their opinions with other users and see what our audience thinks about important issues. Opinions or other responses to polls are aggregated and are not identifiable to any particular user. iGo may use a system to “tag” users after they have voted, so they can vote only once on a particular question. This tag is not combined with information about individual users. 

Surveys 

iGo may occasionally conduct optional user surveys to better target our content to our audience. We may share the aggregated results from these surveys with our sponsors, advertisers and partners.  

COOKIES AND TRACKING OF AGGREGATED INFORMATION  

iGo tracks user traffic patterns to determine which areas of our sites users like and don’t like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. We collect this information to improve site functionality, user experience and to improve our services.  

When you visit the iGo website, we may use automated technology (such as usage monitoring software, cookies, and sessions) to collect and store certain information about your visit, including without limitation:  

  1. The IP address and domain name used by your computer to connect to the internet; 
  2. The browser your computer uses;  
  3. The way you use our site, including the date, time of use and page views;  
  4. The MIME type;   
  5. The way you access, view or interact with ads;  
  6. Search terms entered into our search function; and 
  7. Any other information you expressly provide.  

Our cookie cannot read data off your hard disk or read cookie files created by other sites but may contain unique identifiers. If a cookie can be linked to you or other information we hold about you, we will treat the associated cookie data as personal information. You can refuse cookies by turning them off in your browser. If you’ve set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You do not need to have cookies turned on to use this site. However, you do need to accept cookies to participate actively in our message boards, forums, polling and surveys. 

DISCLOSURE OF INFORMATION 

We will only use and disclose your Personal Information with third parties, in accordance with the Privacy Act 2020, to:   

  • Provide the Digital Gift Card Services (as defined under this Privacy Policy);  
  • Disclose or use information as authorised by you;  
  • Comply with applicable law, legal or regulatory process; and  
  • Protect the personal health and safety of our users or the public. 

Your Personal Information will be made available internally (including with our affiliates and related companies, including iGoDirect Group Pty Ltd, ACN 110 897 320) for the above purposes and we may also disclose your Personal Information to third parties, who have agreed to treat your Personal Information in a manner consistent with this Privacy Policy, for the same or similar purposes. We will not sell, rent or lease your Personal Information to third parties. By providing us with your Personal Information, you consent to us using and disclosing your Personal Information in the manner set out above. 

Using your Digital Gift Card through a Mobile Wallet Provider shall always be subject to the applicable Mobile Wallet Provider’s privacy policy.  

OVERSEAS DISCLOSURE  

There may be certain circumstances where we need to disclose or transfer your Personal Information to third parties and service providers located outside New Zealand. We will only disclose Personal Information to a third party that is located overseas if: 

  1. We believe on reasonable grounds that the overseas recipient is required to protect the information in a way that, overall, provides comparable safeguards to those we are bound by; or 
  2. We believe on reasonable grounds that the overseas recipient will adequately protect the information, e.g. by using model contract clauses; or 
  3. We believe on reasonable grounds that the overseas recipient is subject to the Privacy Act 2020 because they do business in New Zealand; or 
  4. The individual concerned authorises the disclosure after being expressly informed that the overseas recipient may not be required to protect the information in a way that, overall, provides comparable safeguards to those we are bound by; or 
  5. We otherwise have a legal basis to do so.  

SECURITY 

iGo operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised individuals have access to the information provided by our customers.  

RETENTION POLICY 

The length of time we keep Personal Information depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal requirements). We will retain your Personal Information for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it. Following that period, we’ll make sure it’s deleted. As a general rule, we only keep your Personal Information for as long as we require it for the purposes of providing you with our services.  You may request that we delete your Personal Information by setting out your request in writing and sending it to us at the contact details set out below.  

You may at any time opt out of electronic newsletters or other marketing correspondence that you are subscribed to. Note, we will not regard this as a request for the deletion of your Personal Information.  

YOUR CONSENT 

By using this site, you consent to the collection and use of this information by iGo. If we change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Your continued use of our website or services following notification of any changes to this Privacy Policy constitutes acceptance of those changes. If you do not agree with any aspect of the updated Privacy Policy, you must immediately cease all use of our website.  

ACCESS AND CORRECTION 

If you would like to access Personal Information we hold about you and seek to correct any such information, you can do so by contacting us on the details below under Contact Us.  We will respond to your request within a reasonable time. 

There may be reasons why we cannot grant you access or make the corrections you seek but that will only be where we are permitted or required by law not to do so.  If we refuse all or part of your request, we will confirm in writing the reasons for any such refusal (except to the extent that, having regard to the grounds for the refusal, it would be unreasonable to do so) and will also set out any further information required by law.  

We will not charge a fee for your request for access.  However, we may charge a reasonable fee for granting you access. 

We will not charge any fees for your request for correction or for making any corrections. 

CONTACT US 

Any questions or concerns that you have regarding this Privacy Policy or a breach of the Privacy Act 2020 should be directed to our Privacy Officer at privacy@igodirect.co.nz. 

Once we receive a complaint, whether it is in writing or verbal means, we will endeavour to commence an investigation as soon as practicable. The investigator will endeavour to determine the nature of the breach and how it occurred. We may contact you during the process to seek any further clarification if necessary. We will also contact you to inform you of the outcome of the investigation and where a breach is found we will discuss your concerns and outline options regarding how they can be resolved. 

If you are not satisfied with how we manage your privacy complaint, you may lodge a complaint with the relevant privacy regulator, which is the Office of the Privacy Commissioner as shown on their website, https://www.privacy.org.nz.